About Warranty Period
If any of your purchases based on unused or uninstalled on a mobile phone is defective, you are entitled to a 12-month warranty repair, please kindly provide us with proof as below: pictures, videos to show the product now is defective. After informing us of the information and getting confirmation from us, you can send the items back for repair.
Before sending back, please note: Keep in mind that it's your responsibility to record and erase all info (e.g. texts, images, ringtones, contacts, etc.) from any phone or other items you return to us. Ipartsexpert is not responsible for any personal info left on a phone and will not guarantee that personal info left on a phone or other items will be erased.
For the packages returned to iPARTSEXPERT
The customer is responsible for all customs and tax issues and verifying the accuracy of the address. If the package is returned due to any of the following reasons, a replacement will require a re-delivery fee and if you want a refund, certain amount of delivery fee will be deducted according to the order value.
1. Returned due to incomplete/wrong address provided by customer
2. Returned by the destination country’s Customs
3. Returned due to non-delivery: customer does not pick up the package at the local post
4. Returned due to refusal of the package by customer
If the package is returned due to wrongly printed address on the package, the replacement will be free or it will be completely refunded. Please request a resend or refund here.
For the packages not containing all the ordered items
It is likely you received a partial shipment. This means one or more of the items in your order is not currently available so the in-stock portion of your order was sent first. The rest of your order will be sent later. If you did not receive a partial shipment and are in fact missing an item then please contact us here.
1. Within 7 days from signing date if there is any quality problem with the product, please feel free to contact our sales manager. After confirmation, you can return them to us. Products without quality problems cannot be returned. A valid tracking number is requested to prove the date of returning.
2.After 7 days from signing datethe product cannot be returned for any reason
3.We only accept products in their original packaging & conditions. We are not responsible for any breaking, scratches or losses caused by poor packing, unreasonable laying, or misused and assembled parts.
4.All returns must be informed with the acknowledgement of iPARTSEXPERT before return. Please inform our correspondent sales in advance before return. He/She will give you a Return Merchandise Authorization (RMA) number, which should be marked clearly on the returning box. A box without RMA number is not acceptable.
5.Returns should be made by mail postal service, no DHL, no UPS nor TNT. There must be a tracking number which could be followed on a related website. Otherwise, we’re not responsible for any duties on China’s side.
6.Customer is responsible for the return postage and iPARTSEXPERT responsible for re-sending postage.
7.We reserve the right to reject services that would void the warranty and return policy, or if the products are damaged by customers.
Tel: +86 - 18620397679
Add: 1st F, Building A, No. 12 Jianye 2nd Road, ShiTanBu Village, Tangxia Town, Dongguan, Guangdong, China 523710