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FAQ

Q: Why haven’t I received any emails from you?

A: Please check your inbox or Spam folder. It happens that our email is incorrectly tagged as spam and blocked by users’ email filter system. We suggest you adding our email address to your contact list or address book to avoid missing Email messages from us.

Q: How do I track my orders?

A: You can track your order in different parts of our website according to its current status.

Pending & In Progress & Paid: You can check its status in the “My orders”.

Shipped: Once your order has been shipped, you will receive an e-mail from us with the tracking code and a link where to track it.

Q: How does iPartsexpert ship your order?

A: The total time is the sum of the processing time and the shipping time.

Processing time: the time between when you place an order and when we ship it;

Shipping time: the time between when your order has been shipped and delivered to you.

Processing time:
The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks and packing for shipment.It will take 1-3 days.

Shipping time:
The time for your item(s) to travel from our warehouse to your destination.

Q: Why does the delivery time takes so long?

A: Sorry for the trouble. Delivery maybe affected by weather, customs, policy change and others. If you’ve been waiting for too long, please contact us or your sales manager.

Here is the delivery time for different shipping methods:

Southeast Asia the U.S., Canada, Mexico Europe Other Areas
FEDEX 2-3 Days 3-4 Days 4-5 Days 5-7 Days
AIR 4-5 Days 5-7 Days 5-7 Days 9-15 Days
UPS 2-3 Days 3-4 Days 4-5 Days 5-10 Days
DHL 2-3 Days 3-4 Days 4-5 Days 5-10 Days
CHINA POST 7-10 Days 15-25 Days 15-25 Days 15-25 Days
E-PACKET 7-10 Days 7-15 Days 15-25 Days 15-25 Days
EMS 7-10 Days 7-10 Days 7-10 Days 10-20 Days
RAILWAY / / 30-40 Days /
SEA 7-10 Days 30-35 Days 30-45 Days 30-45 Days

Q: Can I pay in other currencies besides USD?

A:Sure.The currencies we accept: British Pound, Australian Dollar, Canada Dollar, Euro, Swiss Franc, Hong Kong Dollar, India Rupee, Russian Ruble, Brazil Real, Denmark Krone, Sweden Krona, Norway Krone, Mexico Peso and Czech Republic Koruna. You may choose a currency on the top of each page as shown by the picture below:


Q: There're so many shipping methods. Which one is the best for me?

A: The following is for your reference:

DHLUPSEMSHong Kong Post
USA
Canada
Western Europe
Australia
Asian countries
South America
Middle East
(including Qatar, Israel)
Some East European
countries
Brazil
Argentina


Q: Do I need to pay additional bank fee if I pay by T/T (Bank transfer)?

A:ipartsexpert.com would not charge you any fee for bank transfer. But banks would charge bank-to-bank transfer fee. Say your order is valued of $600, the bank will charge $50 for transferring, so it's altogether $650 you should pay. If you only pay $600, then the payment we receive will be only $550. In this case, we will deliver you the goods valued $550.

As far as we know, if you do oversea bank transfer, there are three types of handling cost involved:
a. Your local bank fee;
b. Oversea bank fee (If the money is not transferred from your bank to our bank directly, customer should be responsible for this inter-bank transfer fee.);
c. Our local bank fee (If your payment exceeds $800, we can cover this fee for you, otherwise you need to add this fee to us)

Q:Why haven't I received the order confirmation email or shipping notification message from ipartsexpert.com?

A: If you placed an order as guest instead of being registered at ipartsexpert.com, you will not receive it as guest checkout does not require you to provide a contact email address.
If you placed an order with a registered account and still didn’t receive our emails, please check your spam folder. If you still find nothing, please contact our sales in charge of your order.

Q: Why is my order partially shipped?

A: When some items of your order are out of stock, we will ship the items which are in stock firstly in case you are in urgent need. Of course, we will inform you when it happens.

Q: What can I do withdefective items?

A: We need pictures or videos of the defective items to confirm. After our confirmation, you can get a full refund, or ask for exchanging goods or placing an new order. As compensation, we may offer a discount for your next order.

Q: Can I customize items, such as to print our own logo, or to alter the design?

A: Yes, for most products on ipartsexpert.com. Please contact us or your sales representative to check with the details.

Q: I’m interested in certain products but they are not listed on ipartsexpert.com. Can you source them for me?

A:We would love to. All you have to do is show us the product images as well as the description. It may take some time.

Q:Can I get a sample for free?

A: We don’t provide free samples. You have to pay for them as we accept one product for an order on ipartsexpert.com.

Q: Can I visit your company in China?

A: Sure. We are glad to meet you in Shenzhen and show you around our workplace. Many overseas buyers visited us before.

Q: Why is"Prohibition on batteries or products with batteries" for HongKong Post?

A: For safety reasons, Hong Kong Post rejects all packages that contain batteries. So if your orders include batteries, please choose shipping methods other than Hong Kong Post.

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